Key skills
ITSMAtlassianJiraConfluenceAgileCommunication
About this role
Role Overview
- Support governance of processes and projects, helping to organize, standardize, and improve workflows
- Map and document processes (AS IS / TO BE)
- Contribute to the maintenance and evolution of Atlassian tools
- Configure projects, workflows, fields, reports, and automations in Jira
- Support the organization of queues and catalogs in Jira Service Management
- Create and maintain documentation in Confluence (Knowledge Management)
- Support internal users and promote best practices
- Assist in monitoring metrics and continuous improvement initiatives
Requirements
- Previous experience in governance, processes, projects, or related areas
- Intermediate experience with Atlassian products:
- Jira Software
- Jira Service Management
- Confluence
- Knowledge of process management and mapping
- Analytical skills, organizational ability, and documentation skills
- Good communication skills for interacting with different areas of the company
- Analytical, structured profile, and oriented towards continuous improvement
- The following will be considered a plus:
- Experience with BPM, BPMN, or process improvement methodologies
- Experience managing projects (agile, hybrid, or traditional)
- Experience with prioritization models (value vs. effort, scoring, etc.)
- Knowledge of ITSM / service management
- Experience with Jira automations
- Atlassian certifications or courses in processes/projects
Tech Stack
- ITSM
Benefits
- Work model: Hybrid — in-office 2 days per week (Vila Olímpia, São Paulo
- SP; or João Pessoa, Paraíba
- PB)