Owning physical security operations for our San Francisco Office, including access control, visitor management, surveillance systems (CCTV), alarm monitoring, and key management
Managing the contract security guard force, including staffing schedules, post orders, performance management, training standards, and ensuring consistent service delivery aligned with Abridge's standards and culture
Developing and maintaining the office's life safety program, including fire safety plans, emergency action plans, evacuation procedures, shelter-in-place protocols, and AED/first aid readiness
Leading incident response for all physical security and life safety events at the office, conducting investigations, writing after-action reports, and driving corrective actions
Conducting regular risk assessments and security audits of the facility, identifying vulnerabilities and recommending improvements to physical security posture, technology, and procedures
Collaborating with Facilities, IT, and People teams on office buildouts, access control integrations, new hire/offboarding security procedures, and workplace safety initiatives
Managing security technology systems including access control platforms, video management systems, intrusion detection, and intercoms—overseeing installation, maintenance, and upgrades
Creating and delivering security awareness training for employees, covering topics such as workplace safety, visitor protocols, emergency procedures, and threat awareness

5+ years of experience in physical security, corporate security, or related fields, with at least 2 years in a supervisory or site-lead capacity
Hands-on experience managing a contract security guard force, including staffing, scheduling, post orders, training, and performance accountability
Strong vendor and contractor management skills, with experience managing vendor relationships, negotiating contracts, and holding partners to consistent service standards
Experience developing or managing life safety programs, including fire and evacuation plans, emergency action plans, and conducting drills
Comfort leading incident response for physical security events in an urban environment, including de-escalation, documentation, and coordination with law enforcement when needed
Working knowledge of security technology systems such as access control (e.g., Verkada, Genetec, Brivo, Lenel), video management/CCTV, intrusion detection, and visitor management platforms
Familiarity with local and federal safety regulations including OSHA, fire codes, and building safety standards
Excellent communication and interpersonal skills, with the ability to work effectively across all levels of the organization—from front desk staff to executive leadership
Highly organized and self-directed, able to manage multiple priorities independently in a fast-paced, high-growth environment
Sound judgment and calm under pressure, with the ability to make critical decisions during security incidents or emergencies

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
... and much more!

Manager, Physical Security – Life Safety

Key skills