Partner with merchants to help them launch, manage, and grow their subscription programs using Stay
Provide hands-on support with feature setup, configuration, and ongoing optimization
Answer technical and non-technical questions and guide merchants on platform best practices
Monitor merchant usage and adoption to ensure customers are successfully using Stay’s features
Use tools like Salesforce and Intercom to manage customer interactions and maintain accurate records
Collaborate with Product, Engineering, and Customer Success teams to resolve issues and improve the merchant experience
Identify opportunities to help merchants improve subscription performance and reach their goals
Document insights and contribute to improving internal processes and resources

1+ years of experience working in the Shopify ecosystem (for example: at a Shopify brand, Shopify app partner, or supporting ecommerce merchants)
Exposure to subscriptions, ecommerce operations, or merchant support
Strong communication skills and comfort working directly with customers
A proactive, problem-solving mindset and the ability to troubleshoot issues independently
Attention to detail and the ability to manage multiple customer needs at once
Ability to manage multiple customer needs, prioritize effectively, and collaborate across teams
Interest in building a career in Customer Success within a SaaS environment

Massive opportunity: Help build the partnership motion at a fast-scaling SaaS company
Real product-market fit: Stay AI solves urgent problems for fast-growing brands
Elite team: Work alongside humble professionals who know how to win
Impact: You’ll be a foundational part of a high-performance Customer Success org

Customer Success Associate

Key skills