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Technical Support Representative at 1840 & Company | JobVerse
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Technical Support Representative
1840 & Company
Remote
Website
LinkedIn
Technical Support Representative
Colombia
Full Time
1 day ago
$11 - $12 USD
No H1B
Apply Now
Key skills
SaaS
Communication
About this role
Role Overview
Provide remote technical support to users experiencing software or system-related issues.
Troubleshoot platform errors, configuration problems, and user access issues.
Assist users with system navigation, workflows, and best practices.
Support the onboarding and implementation of new users or teams onto the platform.
Document issues, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex technical issues when necessary while ensuring proper follow-up.
Collaborate with internal teams to resolve recurring technical challenges and improve processes.
Maintain a high level of customer service while supporting users in a remote environment.
Requirements
Previous experience in technical support, helpdesk, or software support roles.
Strong troubleshooting and problem-solving skills.
Experience supporting SaaS platforms or business software applications.
Excellent written and verbal communication skills.
Ability to clearly explain technical concepts to non-technical users.
Ability to manage multiple support requests in a fast-paced environment.
Proficiency with the ServiceTitan platform.
Apply Now
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