Achieve agreed SLAs and KPIs in support of team goals
Maximise contract billing
Manage, Maintain and bill customers
Work closely with Key stakeholders to ensure contracts are created and administered accurately
Manually create Service and Lease contracts in Oracle, as and when required
Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s
Handles contract disputes for new and current customer to ensure accuracy with billing and align with signed contract
Terminate machines promptly and accurately to ensure accuracy of final billing
Manage Lease data by completing rollovers, terminations and renewals accurately
Process Machine Collection Requests for customer using correct process
Process Machine Relocation Request for customer using correct process

Bachelor’s Degree holder in any business-related discipline
Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
Previous Industry Experience: customer centric, accurate data entry and strong analytical skills
Proactive & problem-solving skills
Excellent organisation and planning skills
Attention to detail and quality conscious
Able to interpret, manipulate & use different forms of complex data

Contract Management Coordinator

Key skills