Administration – Co-Pay Assistant

Role Overview

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program.
• Responsible for processing copayment requests for patients, pharmacies, and/or physicians for programs offering copay assistance or concierge payments.
• Liaise with Program managers to ensure copayment KPIs are met.
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.
• Establish and maintain office files, make appointments, and arrange meeting rooms as required.
• Compiles information from various sources and utilizes the information for generating reports.
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies, or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Updates and maintains pertinent business information via computer or department files.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts.
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.
• Interacts frequently with inter-departmental associates and management to resolve workload issues.
• Maintains and promotes positive and professional working relationships with associates and management.
• Complies with all appropriate policies, procedures, safety rules, and regulations.
• Responsible to report all Adverse Events to the assigned units/departments.
• Performs related duties as assigned.

Requirements

• Post-secondary education in a related field
• 3-5 years’ experience in an administrative role in a pharmaceutical setting
• In-depth knowledge of the Microsoft Office Suite of applications
• Proven accuracy when processing large amounts of data
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Adaptability to change and to learn new skills as required
• Bilingual, French/English preferred

Benefits

• Health insurance
• Dental care
• Vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Professional development opportunities
• Mentorship programs
• Employee resource groups
• Volunteer activities