Understand the center’s key KPIs and financials to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
Sell and schedule events such as camps and parties, to maximize center profitability.
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Finalize sales and bookings that are generated through online self-sign-up flow.
Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
Foster a coaching culture
see something, say something.
Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.

Athletic or coaching background with experience working with or coaching kids ages 15 months
11 years old
Comfortable speaking to parents/guardians regarding a variety of topics.
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Prior experience as a pediatric OT/PT is a plus, but not required.
Previous experience in management is preferred but not required.
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.

Assistant General Manager

Key skills