Director, Home Care Sales – Operations

Role Overview

• Act as the interface between sales, product, customer service and tech teams. Strong cross-functional collaboration experience
• Hands-on execution experience, not exclusively strategic work
• Be a strategic problem solver, owning the feedback loop, tying macro mechanics and economics of APFM together to prioritize initiatives
• Able to see the forest through the trees and not get drowned out in minutia
• Results, data and outcome focused. Strong analytical acumen, advanced Excel and basic SQL
• Strong storytelling and presentation skills
• Partner with business leaders and product and tech to make progress on our AI product transformation
• Oversee the company’s internal CRM including working with business owners and Product / Tech to improve the functionality, and manage the development funnel and prioritization process
• With a data-driven mentality, use analyses to come up with insights and then recommendations on how to improve processes and make them more efficient
• Have a UX-mindset to problem solve how technology improvements could make home care more efficient + work with the product manager to identify and solve any technology issues occurring to individuals within the organization; UX/Product experience is a plus. Work closely with Product and Tech to bring to life.
• Work with tech Product and Technology, as well as Tech Support, to identify and solve any technology issues occurring to individuals within the home care organization.
• Strong background in managing/leading projects, in terms of figuring out what needs to be done and “making it happen.” Manage end-to-end responsibility for project management life cycle from requirements definition to deployment, along with issue and risk management
• Be structured in their thinking on how to problem solve (e.g. what are all possible options and recommending the most practical solution to move forward with)
• Partner with our recruiting team and Home Care Operations team to identify staffing goals, determine most appropriate location for future hires and coordinate with recruiters to ensure that positions are filled in a timely manner
• Partner with business and training teams to ensure that onboarding and ongoing training aligns with our sales processes and standard operating procedures
• Ensure that the leaders have adequate reporting on sales metrics, and help develop any new or supplemental reporting needed
• Clarify and prioritize any ad-hoc analysis or data pull requests, and ensure the business analysts are clear on their priorities and can meet the timelines set for each analysis
• Help lead or support any initiatives or special projects that directly or indirectly impact the home care organization
• Develop strong relationships, cross functionally throughout the organization
• Other duties as assigned

Requirements

• 5+ years’ work experience with minimum 1 year of project management experience and minimum 1 year of heavy analytical/consulting work experience
• Exceptional quantitative skills including the ability to analyze and interpret data
• Demonstrated project management or program management skills and experience
• Excellent communication and presentation skills; the ability to manage multiple and diverse stakeholders across businesses and leadership levels
• Ability to work as part of a team and on own initiative
• UX/Product experience is a plus
• Advanced SQL Experience is a plus
• Six Sigma/Lean is a plus
• Strategy/Management Consulting experience

Tech Stack

• SQL

Benefits

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off