People Operations Manager

Role Overview

• Execute onboarding programs for employees in the US and Canada
• Coordinate employee engagement initiatives, surveys, and recognition programs
• Support performance management cycles by coordinating timelines, documentation, and communications
• Maintain employee lifecycle processes, including onboarding, role changes, and offboarding
• Administer HR policies and ensure adherence to US federal/state and Canadian provincial employment standards
• Maintain employee records, documentation, and compliance requirements across both countries
• Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations
• Maintain and update employee handbooks and internal policy documentation
• Administer employee benefits programs in both the US and Canada
• Manage employee leave programs (FMLA, provincial leave standards, etc.)
• Coordinate payroll processes with Finance and external payroll providers
• Maintain HRIS accuracy, employee data integrity, and reporting
• Ensure internal People systems and documentation remain up to date
• Support recruiting coordination, including interview scheduling, candidate communication, and offer preparation
• Maintain job descriptions, leveling documentation, and organizational records
• Coordinate hiring and onboarding logistics with hiring managers and recruiters
• Serve as a first point of contact for employee questions related to policies, benefits, and People processes
• Assist managers with documentation related to performance improvement plans, employee changes, and employee relations matters
• Ensure managers follow established People policies and procedures

Requirements

• 3-5 years of People Operations or HR experience
• Experience supporting employees in both the US and Canada
• Working knowledge of US multi-state employment law and Canadian employment standards
• Strong operational and organizational skills with close attention to detail
• Experience managing HR systems, documentation, and compliance processes
• Comfortable working in a fast-paced, scaling environment (SaaS experience preferred)
• Strong communication skills and ability to coordinate across teams

Benefits

• Health insurance
• Paid time off
• Flexible work arrangements
• Professional development