Technical Program Manager

Role Overview

• Responsible for Packet Core domain project delivery schedule creation
• Responsible to support Project Manager in creation of Project schedule and Resource Management plan
• Responsible for definition of the required resources, alignment of the resource demand with DDM, TDL
• Accountable for Project technical documents initiation, creation, and delivery, according to customer and internal procedures
• Accountable for Packet Core design documents delivery according to customer and project requirements
• Accountable for Packet Core technical project scope delivery, including network functions deployment, integration, upgrade, acceptance testing, system performance evaluation
• Accountable to consult Project stakeholders with all technical questions related to Packet Core
• Defines Packet Core SW implementation strategy, including specific SW version for Packet Core Network Elements (NE), their installation sequence, considering dependency from other NEs of the Nokia solution
• Defines the requirement for new SW features development, required for project completion
• Interworks with R&D and Product Managers to request those features
• Responsible for managing of project technical risks
• Defines and implement new tools to increase project execution effectiveness, including automation tools, provides feedback toward tools developers
• Manage Packet Core project technical team on daily basics, including specific tasks assignment and control of their execution, coordinate engineer’s work according to customer demands and expectation
• Schedule and facilitate regular Project technical meetings. Provides report about the status, existing issues, future plans according to responsibility area
• Accountable for quality of all technical process and procedures implemented at the project, e.g. customer network intervention: administrative and technical preparations of such Interventions, including development of all required procedures and their rehearsal testing in labs, instructing intervention engineers, making decision about the results of Intervention execution
• For failed Intervention or/and for customer network outages, caused by the Intervention, responsible to provide RCA, list of corrective and preventive actions, secure the actions implementation
• Accountable and responsible for closure and follow up of all Tickets raised towards Salesforce/4LS/R&D
• Accountable for tickets consolidation, prioritization and escalation
• Responsible for Kick of call of upgrade project and discuss the requirements during upgrade e.g. MW length, Traffic migration, SOW, Deliverables, exclusions etc.
• Defines Packet Core SW upgrade strategy, including recommendation & decision of target SW version for Packet Core Network Elements (NE), their upgrade sequence, considering dependency from other NEs of the Nokia solution
• Accountable for Project technical documents study, release notes study compatibility matrix compliance, according to customer and internal procedures
• Accountable for creation of upgrade assessment document for customer which explains what all SW bugs/problems fixed in SW version and new features etc
• Responsible for Assignments of Network Element for upgrade
• Responsible for Maintenance window coordination with various customer and internal SPOCs during upgrade execution
• Responsible for decision making on EME call and all relevant escalation on firsthand
• Responsible for coordination/communication with customer and other stake holders related to technical delivery
• Responsible for reporting project weekly updates to management
• Responsible for care handover of Project
• Responsible to contribute in improvement of SCD DQ(Delivery Quality) KPI by reviewing the need to raise Care case

Requirements

• Strong technical expertise in Packet Core domain (design, integration, upgrades, performance, troubleshooting)
• Experience leading technical teams in complex telecom projects
• Strong understanding of Nokia Packet Core solutions and related network elements
• Familiarity with R&D, 4LS, Care processes, release notes, SW lifecycle, and compatibility assessments
• Experience with stakeholder communication and escalation management
• Strong coordination, leadership, and decision‑making skills
• Ability to manage risks and handle critical technical escalations
• Excellent communication and documentation skills
• English
• Upper‑Intermediate or higher

Benefits

• Professional development opportunities
• Health insurance
• Paid time off