Lead the charge during and after service disruptions to ensure rapid restoration and effective post-mortem management.
Audit and simplify the AWS alerting system, eliminating "junk" alerts to restore clarity and focus for engineering teams.
Own the end-to-end tracking of risk and issue tickets, ensuring 100% on-time closure to maintain strict regulatory standing.
Drive large-scale technical projects, specifically acting as the TPM lead for upcoming PCI-DSS certification and platform security initiatives.
Partner with engineering to update and automate runbooks based on incident lessons learned, shifting the team from a reactive to a proactive state.
Act as the central hub between Platform, Security, and Engineering teams to align Tech Ops strategy with business goals.

Extensive experience navigating the AWS Console and CloudWatch to audit infrastructure and manage complex alerting systems.
Proven track record in live incident response and a deep understanding of SRE or ITIL principles.
Direct experience managing PCI-DSS compliance frameworks and delivering high-stakes regulatory projects.
7+ years of experience as a TPM, with a demonstrated ability to shepherd multiple cross-functional teams toward a single delivery goal.
Expert-level proficiency in Jira for risk tracking and experience with Runbook Automation tools.
Ability to remain calm under pressure during service disruptions and a "fixer" mentality focused on clearing technical debt.

Technical Program Manager

Key skills