Assists suppliers with onboarding, including addressing minor issues or exceptions within the established framework.
Troubleshoots technical issues with moderate complexity and collaborates with other team members to ensure resolution.
Resolves payment-related inquiries that require minor adjustments or coordination with the finance department.
Compiles user feedback and operational data to identify recurring issues and trends.
Begins contributing to process improvements by identifying inefficiencies in workflows and suggesting solutions.
Handles moderately complex cases independently while escalating advanced issues to manager.

Bachelor’s degree in Business Administration, Communication, Management, or related field.
2–3 years of experience in a support, onboarding, customer service or community operations role.
Experience with Zendesk is preferred.
Strong problem-solving skills and ability to manage moderately complex cases.
Familiarity with ticketing systems, or intranet platforms is a plus.

Project Manager – Data Collection

Key skills