Order Cycle Management
Prepare routine purchase orders for customers and contract orders for the sales department.
Assist sales representatives with order administration, price approvals and requests for volume changes or corrections.
Review and act daily on orders: open, invoiced, overdue and backlog, ensuring the smooth flow of the order cycle.
Manage order cycle failures by interacting with internal areas (sales, logistics, finance, supply chain, audit, etc.) to release orders and resolve issues.
Customer Communication and Relationship
Serve as the focal point for servicing key accounts and distributors, ensuring specialized support.
Act as the interface between the customer and internal teams, supporting problem resolution, decision-making and delivery arrangements.
Provide information about products, lead times and pricing, responding to inquiries and requests via email and call center.
Participate in meetings with external customers for operational and strategic alignment.
Control, Analysis and Continuous Improvement
Notify sales representatives and managers about potential issues with contract or sales orders.
Anticipate billing-related issues by analyzing refusals and returns (causes, one-time reversal and permanent correction).
Monitor processes for internal and external audits, ensuring document compliance.
Analyze internal and customer processes, proposing improvements for efficiency, control and quality.

Advanced Portuguese, English and Spanish (daily communication with customers and global internal teams) – required.
Previous experience in Customer Service, Inside Sales, Order Management or related areas.
Knowledge of the complete order-to-cash cycle.
Ability to handle multiple demands, a sense of urgency and a solution-focused mindset.
Strong communication, organizational and analytical skills.
Experience with large distributors or strategic accounts.
Knowledge of ERPs (SAP, Oracle or similar).
Experience supporting LATAM markets.

Customer Service Analyst, Trilingual

Key skills