Claims Specialist – 12 Month Fixed Term

Role Overview

• Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
• Provide back up for User Support Team as needed – answering calls from participants and service delivery staff
• Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
• Review, process, and invoice all RSVP services to the contractual standard as needed
• Provide quality assurance for claims/invoices processed by other Claims Specialists
• Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
• Prepare cheques and EFT payments
• Filing, mailing, scanning and other administrative tasks

Requirements

• Proficient in MS Excel and Word
• Ability to prioritize and problem solve
• Ability to work independently and in a team environment
• Willingness to learn and enhance skills
• Strong interpersonal skills
• Detail oriented in a fast-paced continually changing environment
• Previous experience in claims processing or financial services environment
• High level of confidentiality; employment contingent on Security Clearance – Reliability Status

Benefits

• Competitive salary of $48,125
• $50,365 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!