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Onboarding Configuration Success Analyst at SiteMinder | JobVerse
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Onboarding Configuration Success Analyst
SiteMinder
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Onboarding Configuration Success Analyst
Philippines
Full Time
2 hours ago
$27,000 - $29,000 PHP
No H1B
Apply Now
Key skills
CRM
Communication
About this role
Role Overview
Provide back-end technical support for SiteMinder products to internal and external customers.
Help customers configure and optimize the platform to support their business and guest acquisition strategy.
Troubleshoot authentication, configuration, and system issues to ensure smooth performance.
Deliver excellent onboarding and customer support via phone, email, and other channels.
Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation.
Collaborate with cross-functional teams to improve processes and customer experience.
Support customers across the Asia-Pacific region.
Requirements
Eagerness to learn and grow. Fresh graduates and early-career professionals are welcome to apply.
A customer-first mindset with strong problem-solving skills.
Excellent English communication skills, both written and verbal.
The ability to analyze issues, troubleshoot effectively, and work across multiple systems.
Comfort working in a fast-paced, KPI-driven environment.
A collaborative and adaptable attitude, with a focus on delivering great customer experiences.
Flexible and willingness to support APAC business hours in a hybrid work set-up
Benefits
Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement
Apply Now
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