Define and evolve the global payouts product strategy aligned with the modular, multi-party commerce vision for Fiserv for Platforms.
Develop and maintain a competitive intelligence framework to monitor payout market trends, emerging corridors, and regulatory changes.
Identify, evaluate, and prioritize strategic partnerships, including foreign exchange (FX) providers and payout networks, to expand capabilities and geographic coverage.
Collaborate with Product, Engineering, Compliance, and Risk teams to shape and execute roadmap priorities for payout orchestration, FX rate sourcing, and seller onboarding.
Influence the design and delivery of payout flows, including FX sourcing, seller onboarding, and know-your-customer/know-your-business (KYC/KYB) and anti-money laundering (AML) workflows, and support integration into internal systems.
Partner with Risk and AML teams to embed fraud scoring, account validation, and compliance controls across payout corridors, including money transmitter licensing (MTL), float management, and tax-related services.
Act as a strategic interface across internal stakeholders (Product, Sales, Legal, Finance) and external clients and partners, representing Fiserv in key client engagements, partner evaluations, and relevant industry forums.
Build, lead, and develop a small team of product managers and analysts as the payouts function scales, providing clear goals, coaching, and performance feedback.

8+ years of experience in product strategy, payments, or financial technology in complex, regulated environments, including global payouts or cross-border commerce.
3+ years of experience managing and developing teams of product managers or analysts, including setting priorities and coaching for performance.
Demonstrated experience with FX markets, payout rails (such as ACH, real-time payments (RTP), Visa/Mastercard push payments, or digital wallets), and compliance frameworks including KYC/KYB and AML.
Experience working with platform business models such as marketplaces, gig economy platforms, or software-as-a-service (SaaS) platforms and driving adoption of new capabilities.
Proven ability to synthesize market intelligence, regulatory developments, and client needs into clear product roadmaps and business cases.
Advanced communication, stakeholder management, and analytical skills with a track record of influencing senior leaders and cross-functional partners.
Bachelor’s degree in business, finance, engineering, or a related field, or equivalent combination of education, related experience and/or military experience.

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.

Director – Global Payouts Product Strategy

Key skills