Principal Associate, Social Operations – Enablement

Role Overview

• Serve as the central administrator for all social media management platforms, accounts, and associated tools
• Oversee daily operations ensuring internal teams have necessary access and training
• Establish, enforce, and maintain a robust social media governance framework
• Safeguard brand adherence to security protocols and data privacy compliance
• Drive strategic projects optimizing the social landscape with technology, AI, and automation
• Provide dedicated support and strategic guidance to performance marketing, media, and advertising teams
• Partner with strategists and insights teams for campaign execution and analytics
• Cultivate relationships with third-party vendors for social media management

Requirements

• Bachelor’s Degree or Military experience
• At least 3 years of social media marketing experience, including proficiency with social media tools (such as Meta Business Suite, Business Managers and Sprinklr)
• At least 2 years of relationship management in a digital agencies or as a contractor
• At least 2 years of social media paid marketing and reporting experience
• 4+ years of social or digital marketing experience preferred
• 4+ years experience managing complex processes across multiple stakeholder groups and implementing process improvements preferred
• 4+ years of experience in social media or marketing operations preferred
• 4 + years of experience in financial services, or other highly regulated industry preferred.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.