Define and operationalize NewRocket’s Adoption Consulting strategy across AMS, EMEA, and India
Build a scalable delivery model that integrates human expertise with AI‑generated content and analytics
Establish standard playbooks, methods, and success metrics for adoption and change enablement
Serve as executive advisor to client sponsors on adoption, behavior change, and value realization
Embed adoption and OCM into ServiceNow delivery from qualification through post‑go‑live
Ensure adoption strategies are tied to measurable business outcomes, not just training completion
Own the design of AI‑powered training and enablement pipelines using workshop recordings, transcripts, and solution artifacts
Collaborate with our AI COE to ensure alignment and compliance with corporate AI strategy and security
Partner with AI platforms (such as/but not limited to Copilot, LLMs, HeyGen, Descript/VEED) to generate role‑based training, micro‑learning, and change communications at scale
Shift training from one‑time events to continuously updated, in‑context learning assets
Define leading and lagging adoption indicators aligned to ServiceNow KPIs
Partner with analytics teams to operationalize dashboards and executive value reporting
Use adoption and value data to inform optimization and expansion recommendations
Lead a lean, high‑impact team of adoption, OCM, and enablement specialists
Coach consultants to operate as strategic advisors, not just change practitioners
Collaborate closely with ServiceNow delivery, sales, and COEs to ensure alignment and consistency
Requirements
10+ years in adoption, OCM, transformation, or consulting leadership roles
5+ years experience with ServiceNow workflow platform
Deep experience supporting large‑scale technology or platform transformations
Proven ability to engage and influence executive stakeholders (COO, CIO, business leaders)
Strong understanding of digital adoption, behavioral change, and value realization concepts
Experience leveraging or designing AI‑enabled delivery models is strongly preferred.
Tech Stack
ServiceNow
Benefits
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace.
We are proud to be an equal opportunity workplace and affirmative action employer.
For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.