Director, Adoption, OCM, Value Consulting

Role Overview

• Define and operationalize NewRocket’s Adoption Consulting strategy across AMS, EMEA, and India
• Build a scalable delivery model that integrates human expertise with AI‑generated content and analytics
• Establish standard playbooks, methods, and success metrics for adoption and change enablement
• Serve as executive advisor to client sponsors on adoption, behavior change, and value realization
• Embed adoption and OCM into ServiceNow delivery from qualification through post‑go‑live
• Ensure adoption strategies are tied to measurable business outcomes, not just training completion
• Own the design of AI‑powered training and enablement pipelines using workshop recordings, transcripts, and solution artifacts
• Collaborate with our AI COE to ensure alignment and compliance with corporate AI strategy and security
• Partner with AI platforms (such as/but not limited to Copilot, LLMs, HeyGen, Descript/VEED) to generate role‑based training, micro‑learning, and change communications at scale
• Shift training from one‑time events to continuously updated, in‑context learning assets
• Define leading and lagging adoption indicators aligned to ServiceNow KPIs
• Partner with analytics teams to operationalize dashboards and executive value reporting
• Use adoption and value data to inform optimization and expansion recommendations
• Lead a lean, high‑impact team of adoption, OCM, and enablement specialists
• Coach consultants to operate as strategic advisors, not just change practitioners
• Collaborate closely with ServiceNow delivery, sales, and COEs to ensure alignment and consistency

Requirements

• 10+ years in adoption, OCM, transformation, or consulting leadership roles
• 5+ years experience with ServiceNow workflow platform
• Deep experience supporting large‑scale technology or platform transformations
• Proven ability to engage and influence executive stakeholders (COO, CIO, business leaders)
• Strong understanding of digital adoption, behavioral change, and value realization concepts
• Experience leveraging or designing AI‑enabled delivery models is strongly preferred.

Tech Stack

• ServiceNow

Benefits

• We Take Care of Our People
• NewRocket is committed to a diverse and inclusive workplace.
• We are proud to be an equal opportunity workplace and affirmative action employer.
• For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.