System Analyst, Debt Collection Industry

Role Overview

• Analyzing business requirements and translating them into clear, consistent, and unambiguous system requirements
• Preparing system specifications, covering both functional and non-functional requirements to ensure complete and structured documentation
• Modeling data within the debt collection system, defining data processing rules, validation mechanisms, and dependencies to ensure accuracy and consistency
• Designing and documenting integrations between the debt collection system and external systems, ensuring secure and reliable data exchange
• Defining non-functional requirements, particularly in the areas of performance, security, availability, and auditability, ensuring regulatory and operational compliance
• Collaborating closely with IT teams, architects, and the system vendor, ensuring alignment between solution design and technical architecture
• Participating in fit-gap analysis, evaluating configuration versus customization options and recommending optimal approaches
• Preparing data migration requirements and supporting cutover and go-live processes, ensuring smooth system transition and operational continuity
• Supporting system and integration testing, as well as preparing the solution for User Acceptance Testing
• Identifying and escalating technical risks, particularly those related to architecture, integrations, and data quality
• Supporting production deployment and post-go-live stabilization, ensuring system reliability during the hypercare phase

Requirements

• 7+ years of professional experience in the debt collection / receivables management industry – mandatory
• Work in a hybrid set up (3 days onsite in Wroclaw and 2 days WFH)
• Necessary condition
• Knowledge of financial and regulatory frameworks relevant to debt collection operations, including regulations such as DORA and NIS2, ensuring compliance in system design and integration
• Familiarity with ISO standards, supporting governance and quality alignment within regulated debt collection environments
• Proven experience in projects related to debt collection or receivables management systems, ensuring strong understanding of collection workflows, case management, and operational dependencies
• Experience in data migration projects involving debtor and receivables data, supporting structured transition between legacy and target collection systems
• Experience working in distributed environments, enabling effective collaboration across locations
• Experience working in global corporate environments, ensuring structured communication and alignment with international standards across collection operations and IT teams
• Strong system analysis skills, enabling precise requirement definition and solution structuring for debt collection platforms and related systems
• Experience in data modeling and defining system rules, particularly for debtor, receivables, and collection process data, ensuring logical consistency and data integrity
• Experience designing integrations between debt collection systems and other enterprise platforms (e.g., CRM, ERP, payment systems), ensuring secure and scalable communication between systems
• Strong understanding of non-functional requirements, particularly performance, security, auditability, and regulatory traceability in debt collection environments
• Strong documentation skills, ensuring clarity, traceability, and maintainability of specifications for collection system implementations
• Experience collaborating with IT teams and external vendors during debt collection system implementation or transformation projects
• Experience supporting system testing and quality assurance processes for collection-related functionalities, ensuring delivered solutions meet defined requirements
• Experience supporting data migration and system go-live activities in debt collection system deployments, ensuring operational readiness
• Strong domain knowledge in debt collection and receivables management is required.

Tech Stack

• ERP

Benefits

• Private healthcare
• Multisport card
• Trainings
• Flexible working conditions