About this role

Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Manage customer needs and solve problems effectively
Support Gateway’s reputation for exceptional service in every interaction

High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales is highly desirable.
Proficiency in CRM systems and sales tracking tools.
Must be comfortable with driving responsibilities and being active throughout the day.
Valid driver’s license with a clean driving record.

Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees
401(k) with employer match – we invest in your future
Grow with Gateway Program – access to in-house learning and development for your career goals
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Opportunity to do something meaningful with your life
Support others in their time of need.

Customer Service Representative/Route Service Representative

Key skills