Support the daily operation and maintenance of the ACH Processing System (ACHPS) to ensure seamless inbound and outbound transaction processing
Perform daily validation and checklist activities to ensure all ACH and EFT transactions are processed accurately and on time
Monitor and resolve ACH exceptions including unpostable transactions, risk limit violations, return requests, proofs of authorization, reclamations, and Written Statements of Unauthorized Debit (WSUD)
Assist with system implementations, testing, and process improvements related to ACH processing and electronic payments operations
Collaborate with internal teams and leadership to execute system updates, risk limit changes, and test scenarios
Maintain and manage the ACH inbox, ensuring timely responses and compliance with partner requests
Prepare monthly operational reports and analyze partner activity to identify trends and operational insights
Maintain and update ACH procedures to ensure compliance with Nacha rules and regulatory requirements
Support internal departments and partners by answering questions and providing guidance on ACH operations and electronic payments processes
Identify opportunities to improve operational efficiency within payments operations and EFT processing

Experience working in ACH processing, payments operations, or electronic payments environments
Strong analytical and problem-solving skills with the ability to interpret financial and transaction data
High level of accuracy and attention to detail when processing payments and reviewing exceptions
Excellent written and verbal communication skills
Strong organizational and time management abilities with the capacity to prioritize multiple tasks
Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint
Ability to collaborate effectively with cross-functional teams

ACH Specialist II / Payments Operations Specialist

Key skills