Operations Specialist

Role Overview

• While working under limited supervision, Operations Specialist I orders/interprets title, appraisal, & flood reports, reviews hazard/flood insurance documentation to ensure adequate coverage, answers questions from Retail branches, Private Banking, and CSC colleagues.
• Operations Specialist I will use online resources such as Registry of Deeds and Tax Assessor websites to determine ownership, legal address, etc., to ensure accurate documentation in support of originating HELOC applications.
• Handles other duties as requested.
• Daily management of own pipeline which includes but is not limited to: Accurately create documentation in compliance with regulations.
• Coordinate and track legal documents.
• Order and monitor settlement services, including but not limited to property valuation, flood determination and ownership information.
• Perform research via Registry of Deeds websites and city/town tax databases.
• Review completed settlement service reports and report all errors/discrepancies to applicable vendor for correction.
• Print valuation reports to be mailed to borrowers.
• Review flood certification, and mail required documentation to borrowers if property is within a flood zone.
• Prepare flood documentation packages for approval by Compliance.
• Ensure proper documentation is received/reviewed prior to closing (may include insurance binders), review scheduling calendar to confirm closings.
• Communicate with Retail/Private Banking on clear to close, closing dates, instructions, obtain payoff quotes.
• Update loan origination system data and other system with accuracy and compliance.
• Maintain accurate and up to date notes in loan origination system for management reporting.
• Maintain meticulous files, accuracy, and organization of loans to ensure expedition of closing process.
• Management of shared mailboxes (rotates weekly).
• Ensures timely completion of assigned compliance tests.
• Provide guidance to internal and branch staff for all direct products; Cash Reserve, Auto, Term Secured, Collateral Installment, Heat Loan, Flex Fixed Loan, Personal Loan, Personal Line of Credit, Starter Loan, Flex Line of Credit.

Requirements

• Minimum 1 year banking experience preferred; solid working knowledge of the Home Equity Line of Credit product is preferred.
• Experience processing Consumer Lending products or mortgages preferred.
• Strong communication and negotiating skills are necessary to work in this fast-paced environment.
• Must be knowledgeable about Federal and State Consumer Lending regulations.
• Familiar with all Consumer Lending products.
• Familiar with requirements of various appraisal and ownership scenarios.
• Work on-site when necessary – once per week currently or as otherwise requested.

Benefits

• Eastern offers a robust benefits and retirement package.