Develop customer intimacy by building executive relationships and understanding key business challenges, value drivers, and goals.
Develop and implement win/win strategies for account contract renewals that improve contract value while protecting and elevating customer value.
Grow account revenue through identification of growth opportunities, including evangelization of new features and products.
Effectively lead a portfolio of accounts
build proactive renewal plans, collaborate cross-functionally with Customer Success, handle customer critical issues, communicate risk clearly and take the lead in developing resolution strategies.
Work in Salesforce, Gainsight, Clari and similar tools to maintain Salesforce.com records and forecasting accuracy.
Collaborate with Product & Engineering to identify and define areas for future product development.
Ability and willingness to travel up to 80%.

Demonstrated 5+ years’ experience in Account Management in SaaS environment, including customer retention and risk mitigation, complex renewals, expansion sales, upsell, and cross-sell strategies.
Experience with pricing principles and value-based sales practices in SaaS business environments.
Excellent interpersonal and customer relations skills, particularly with regards to building effective executive relationships.
Excellent written and oral communication skills, with the ability to clearly and concisely connect with collaborators regardless of medium (in person, phone, email, or video conference).
Strong prioritization and organizational skills — able to work simultaneously on multiple high priority tasks with impeccable attention to detail.
Consistent track record of delivery in an Account Manager role with real-world examples of how you’ve effectively managed a book of business and delivered at or above quota while improving customer satisfaction, adoption, and retention.
Ability to collaborate cross-functionally and influence results in a “win as a team” environment.
High energy, great teammate who is comfortable operating in a fast-paced environment spanning multiple countries in EMEA and APAC and takes the initiative to get things done.
Full Professional Proficient in English, Italian and French required

Senior Account Manager – EMEA, Italian, French Speaker

Key skills