Senior Product Designer

Role Overview

• Deeply understand the business rules, operating model, and regulatory context of Docket’s products.
• Understand product metrics, success indicators, and the company’s strategic objectives.
• Engage with internal and external stakeholders to align priorities and identify opportunities.
• Actively participate in shaping the product roadmap and strategic direction.
• Translate complex business problems into design and product hypotheses and opportunities.
• Propose viable, scalable approaches to achieve the company’s strategic goals.
• Plan and conduct qualitative and ethnographic research with users and customers.
• Plan and execute quantitative research to validate hypotheses and identify behavior patterns.
• Work closely with PMs and engineers using Continuous Discovery practices.
• Map user journeys, service flows, and operational processes.
• Identify pain points, needs, and opportunities to improve current experiences.
• Conduct usability tests and experiments to validate solutions before implementation.
• Use product analytics and behavioral analysis tools, such as Mixpanel and Hotjar, to analyze usage patterns, identify experience bottlenecks and journey friction, validate design hypotheses, and support data-driven decisions.
• Create and iterate on navigation flows, wireframes, and high-fidelity prototypes.
• Design experiences focused on operational efficiency, clarity, and trust.
• Ensure high usability and user experience quality.
• Collaborate with engineering on the implementation of design solutions.
• Contribute to the evolution of Docket’s Design System.
• Prioritize solutions that balance user experience, technical feasibility, and business impact.
• Map and design end-to-end services, considering not only the digital interface but also the processes, integrations, and operations involved.
• Build service blueprints that connect user experience with internal processes and systems.
• Identify operational bottlenecks and automation opportunities along the journey.
• Design experiences that integrate interfaces, APIs, documents, and operational flows.
• Work on the continuous improvement of the complete end-to-end customer experience.

Requirements

• Strong experience in Product Design / UX / Service Design.
• Experience working on complex digital products or B2B platforms.
• Proficiency with design and prototyping tools (Figma or similar).
• Experience conducting user research and usability testing.
• Experience working with agile product and engineering teams.
• Knowledge of product metrics and experimentation.
• Nice to have: Experience with SaaS platforms or complex B2B products.
• Experience in service design and end-to-end service mapping.
• Experience in startup or scale-up environments.
• Experience with design systems and product scalability.
• Knowledge of document-based operations, data-driven processes, or API integrations.

Benefits

• Meal and food allowance via Flash.
• Health and dental insurance to take care of you.
• Life insurance for peace of mind.
• Petlove — because at Docket we understand your furry family members matter too.
• Conexa Saúde — on-demand mental health support.
• Wellhub and TotalPass to help keep you active.
• Galena — learning and development resources to support your growth.
• Partnership with Sesc for leisure and cultural benefits.
• Childcare allowance for parents with children up to 5 years old.
• Baby Cash benefit when your family grows.
• Day off during your birthday month to celebrate as you deserve.
• Working hours: 44 hours per week