About this role
Role Overview
- Monitor and manage the parameters and configurations of the software components that make up the Credit Card solution.
- Contribute to the stability, performance and availability of the staging and production environments.
- Provide technical support for the IBM z/OS operating system and mainframe platform utilities.
- Perform performance analysis and assist in identifying and resolving technology incidents.
- Support system deployment and maintenance activities, including installation of new application versions.
- Execute and monitor acceptance tests, contributing to the validation of new features or releases.
- Monitor and track technological incidents and failures, ensuring proper handling and follow-up until resolution.
- Conduct log analysis and defect investigation in production environments.
- Interact with development, production and infrastructure teams to ensure proper functioning of solutions.
- Work in accordance with technical standards, operational best practices and information security guidelines for the environment.
Requirements
- Experience or knowledge of mainframe environments, especially the IBM z/OS operating system.
- Knowledge of application monitoring and performance analysis in enterprise environments.
- Experience with incident analysis, troubleshooting and failure investigation.
- Familiarity with log analysis and problem identification in production environments.
- Knowledge of application deployment and support processes.
- Experience with staging and production environments.
- Ability to work collaboratively with multidisciplinary teams (development, infrastructure and production).
- Strong analytical skills, organization and attention to detail.
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll deduction.
- Dental care (optional).
- Option to include dependents in the Dental Care plan with payroll deduction.
- Meal voucher or Food voucher.
- Transportation voucher (optional).
- Impact & Care – Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
- Gympass – Wellhub (access to more than 700 gyms across Brazil with plans starting at BRL 29.90, deducted from payroll).
- Option to include up to 3 dependents in Gympass – Wellhub (paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for the employee and dependents.
- Discount agreements with educational institutions (undergraduate and graduate) and language schools/certification bodies.
- Group life insurance.