Customer Service Representative, Registered Agent Services

Role Overview

• Provide direct support to and collaborate with other RASi corporate team members or across departments
• Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email
• Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up
• Responsible for corporate filings including preparation, review and filing of articles of incorporation/organization, amendments, DBA/assumed business names, etc.
• Process apostilles and document authentications and legalizations
• Assist clients with queries regarding online accounts, tools, and services

Requirements

• High school diploma or equivalent required
• Bachelor’s degree preferred
• 1+ years of experience in corporate services/registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position
• Excellent communication skills
• Strong critical thinking and problem-solving skills
• Basic computer and software proficiency
• Intermediate level skills with MS Office; Word, Excel and Outlook are required

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave