Customer Support Coordinator, German and French speaking
United Kingdom
Full Time
2 hours ago
$31,000 GBP
No H1B
Key skills
Communication
About this role
Role Overview
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Requirements
- Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language
- Experience in customer service or similar customer-oriented jobs
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Comfortable working in a fast-paced team setting.
- Good knowledge of Excel, Powerpoint.
- Experience of Intercom a plus.