About this role
Role Overview
- Support tradespeople through different phases of the customer lifecycle
- Listen to and act on their needs
- Deliver a best-in-class tradesperson experience
- Ensure tradesperson has the support they need to be successful and grow on the platform
Requirements
- Specific accounts to look after dependant on the life cycle stage
- Act as the primary point of contact for a portfolio of tradespeople
- Handle inbound queries and issues efficiently
- Proactively identify risks to account retention
- Support engagement initiatives by promoting platform features
- Monitor account engagement metrics
- Stay closely connected with your accounts through proactive phone outreach
- Contribute to the continuous improvement of team processes
- Act as the voice of the tradesperson internally
Benefits
- 25 days’ holiday (plus one day for every year of service, capped at 30 days)
- Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
- Private medical insurance (including mental health and virtual GP)
- Enhanced parental leave
- Cycle to work scheme
- Life assurance
- Travel loans