Ensure 100% cash application within 7 days of receipt or proactively obtain remittance details
Drive collections performance by consistently following up on overdue accounts
Maintain accurate and action-oriented AR Aging with clear notes and next steps
Independently investigate high-volume overpayments (NAD region focus) and resolve them through strong internal controls before customer outreach
Perform detailed account reconciliations to ensure payment completeness and accuracy
Identify financial risks early and escalate issues with proposed solutions
Execute customer-specific invoice adjustments and corrections with accuracy
Process write-offs and Refunds
Complete vendor and tax documentation to avoid payment delays
Maintain clear documentation trails for audit and compliance purposes
Contribute to process improvements within AR and collections workflows

1–2 years of experience in Accounts Receivable / Collections / Finance
Strong understanding of AR lifecycles include cash application, aging review, reconciliation, and dispute management
Proven ability to handle overpayments and discrepancy resolution
Strong analytical mindset with attention to detail
Clear and professional written and verbal communication skills
Strong Excel skills (VLOOKUP, Pivot Tables, sorting, filtering, basic analysis)
Ability to work in a deadline-driven and high-volume environment

Collection Business Analyst

Key skills