Senior Analyst, Operational Performance

Role Overview

• Delivering data-driven insights that strengthen care delivery operations, improve clinical and financial performance, and support the evolution of strategic care models
• Partner closely with Medical Group leadership to evaluate operational effectiveness, optimize capacity and staffing models, and drive measurable improvements across the organization
• Act as a subject matter expert in performance analytics, strategic planning, and operational management
• Work cross-functionally with clinical, operational, finance, and strategy teams to analyze trends, design scalable reporting solutions, and translate complex data into actionable recommendations
• Enable leaders to make informed decisions that enhance financial performance, operational efficiency, quality outcomes, and overall care delivery effectiveness
• Drive performance visibility across the Medical Group executive team through actionable reporting, insight development, and structured performance reviews
• Assist strategic operations leaders in the Medical Group annual budget process, partnering with leaders to translate business needs into structured staffing and financial models
• Serve as a strategic thought partner to operations and finance leadership by proactively identifying emerging risks, trends, and performance inflection points
• Partner with leaders to define reporting needs and translate requirements to data and finance teams, maintaining ownership of designated reporting assets including operating and financial KPIs
• Own the creation and maintenance of productivity and performance reports in collaboration with operations, finance, and data teams
• Work with operations leadership to establish performance expectations related to productivity, staffing, utilization, and financial outcomes
• Establish and maintain a repeatable performance management cadence to review operational and financial results, highlighting key insights and recommended actions to support organizational profitability
• Develop, maintain, and enhance analytical models, dashboards, and performance reports related to operational performance, profitability, and overall Medical Group performance
• Identify performance trends, gaps, and improvement opportunities using advanced analytics, statistical methods, and root-cause analysis
• Translate complex data into clear, actionable insights for operational and clinical leaders
• Monitor KPIs across care sites, programs, and teams to ensure accuracy, consistency, and relevance
• Conduct scenario modeling, forecasting, and impact analyses to guide strategic decision-making
• Analyze internal performance data to inform long-term care delivery strategy and operational model evolution
• Build tools, frameworks, and processes that enable care teams to measure, track, and optimize their performance
• Partner with operations, clinical leadership, technology, and quality teams to ensure performance insights translate into practical execution
• Lead or support performance improvement initiatives using data-driven problem solving, workflow analysis, and operational modeling techniques
• Provide analytical expertise to support business cases, pilot programs, and scaling of new care delivery capabilities
• Ensure data accuracy, integrity, and alignment across systems and reporting sources
• Collaborate with data engineering and BI teams to optimize data pipelines, metric definitions, and governance standards
• Create standardized reporting templates and dashboards that improve transparency and support consistent decision-making

Requirements

• Bachelor’s degree in analytics, finance, healthcare administration, business, statistics, or a related field
• 4+ years of experience in healthcare analytics, operations, performance improvement, finance, strategy, or related roles
• Prior experience in health systems, ambulatory care, MSOs, value-based care, or care model innovation
• Advanced proficiency in Microsoft Office, including Excel (XLOOKUP, VLOOKUP, INDEXMATCH, SUMIFS, pivot tables)
• Strong proficiency with analytical and BI tools such as SQL, Python or R, Tableau or Power BI, and Excel
• Demonstrated ability to convert complex datasets into actionable insights for operational and clinical stakeholders
• Experience developing dashboards and analytics solutions at scale
• Demonstrated integrity and discretion in handling confidential and sensitive information
• Ability to communicate complex analyses through clear, concise, and actionable narratives tailored to executive and clinical audiences
• Experience working with care delivery data such as clinical quality metrics, throughput, access, utilization, cost, or population health data
• Familiarity with LEAN, Six Sigma, operational improvement methods, or healthcare quality frameworks preferred
• Understanding of care delivery workflows, clinical operations, and quality performance metrics preferred

Tech Stack

• Python
• SQL
• Tableau

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified