Customer Service Representative — Loans

Role Overview

• Excellent start in telephone customer support within the installment loans team
• Engage our existing customers with attractive Commerzbank financing products and deliver first-class customer experiences through to loan completion
• Identify upselling opportunities and proactively handle loan inquiries
• Achieve team successes in a supportive and cooperative working environment
• Work partially remotely after successful completion of the onboarding period

Requirements

• Work experience in a call center, preferably in financial services
• Interest in the lending business; motivated career changers are welcome
• Sales
• and service-oriented mindset
• Strong communication skills
• Team-player mentality
• Solid PC/computer skills
• Fluent German, spoken and written

Benefits

• Permanent employment contract with a future-oriented company
• Ergonomic workstations and active health management
• Monthly fixed salary; training time fully paid
• Flexible full
• and part-time arrangements to support work–family balance
• Comprehensive onboarding for a strong start
• Good transport connections & central location near the main train station
• Partial remote work after successful onboarding
• Bike leasing programs, discounted VRR public transport pass & additional employee benefits
• Free beverages and a lunch subsidy