Drive a strong control framework across Multinational and Network Partner Claims
Own and track key performance metrics, conducting analysis to identify trends, risks, improvement opportunities
Support the continued improvement of the Multinational and Network Partner Claims Processes and Procedures
Challenge current processes and ways of working, identifying opportunities and driving positive change within the Multinational and Network Partner space
Effectively deliver improvement initiatives and projects across the Multinational Claims space
Advise the Multinational Claims team in relation to proposed process change and Governance and Control impacts on the Claims Organisation
Maintain strong stakeholder engagement and communication with a focus on collaboration within the UK and Multinational Claims
Execute Global and International strategic initiatives to ensure Multinational and Network Partner embed change and that any local regulatory requirements are catered for

A strong working knowledge of Multinational Insurance business
Strong technical and operational skills gained in an insurer, preferably within claims
Excellent communication skills with the ability to influence stakeholders across all levels including senior management
Superior knowledge of Microsoft Excel & Power BI
Strong financial acumen and intuition with the ability to handle large and complex issues/data
The ability to plan, prioritise and organise work and effectively resolve conflict among priorities
Understanding of different cultures and legislative environments
Good decision making and mediation skills

Claims Operations Lead

Key skills