Key skills
Communication
About this role
Role Overview
- Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.
- Work different shifts between the hours of 7am
- 8pm, Monday
- Friday. (Your shift is established by business need).
- Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.
- Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.
- Effectively convey policy information and company procedures to all customers.
- Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.
Requirements
- High School Diploma or GED from an accredited institution required/some college preferred.
- Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers.
- Proven customer service or call center experience preferred.
- Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.
- Advanced computer knowledge.
- Proficient with MS Office and strong professional typing skills required.
- Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.