Operations Support Analyst

Role Overview

• Deliver high‑quality customer support by handling inbound calls and providing accurate, timely information
• Support the inbound Fox Corporation call queue, serving as the first point of contact for Fox members
• Manage a consistent flow of incoming calls, actively listen to member concerns, and provide clear guidance or resolutions
• Maintain strong adherence to service‑level agreements, quality standards, and confidentiality requirements
• Support departmental and cross‑functional initiatives by coordinating and executing project tasks, documenting progress, and ensuring project deliverables are completed on schedule

Requirements

• 2+ years experience in a call center, customer service, or operations support role
• 2+ years working with CRM systems, contact‑center tools, and productivity software (e.g., Outlook, Teams, Excel)
• Strong verbal and written communication skills
• Ability to multitask and balance time‑sensitive customer interactions with project deadlines
• Demonstrated organizational and problem‑solving abilities
• Ability to work both independently and collaboratively.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access