Retail Service Operations Team Leader
Houston, Texas, United States of America
Full Time
7 hours ago
H1B Sponsor
Key skills
Risk ManagementMentoringCommunication
About this role
Role Overview
- Responsible for the oversight of service and operations for ~10 branches
- Mentoring a team to execute service and operational objectives
- Motivates and coaches all branch colleagues in service and operations
- Conducts branch visits to complete required audits, observations, and inspections
- Participates in branch huddles to review operations procedures and opportunities
- Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting
- Regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s)
- Provides support for branch incident response, including robbery response and manual processing
- Maintains knowledge of all branch related services, technology, and procedures
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- 3 years of experience leading or influencing a team
- Branch banking experience with operational focus
- Prior experience managing a team
- Comfort with technology
- Experience with MS Office applications
- Excellent communication skills, both written and verbal
- Demonstrated problem-solving ability
- Detail-oriented and thorough
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours