Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service
Proactively identify and address client concerns, ensuring partner satisfaction and loyalty
Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement
Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed
Provide guidance and education to partners on products, system updates, and operational best practices
Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events
Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader

3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
Exceptional interpersonal, communication, and conflict-resolution skills
Strong organizational and time-management abilities
Adaptability and flexibility to meet the demands of a dynamic industry
Passion for helping customers succeed
Willingness to travel regionally and work outside standard business hours when needed
Preferred Requirements: Bachelor's Degree

Relationship Manager

Key skills