Program Manager – Mobile Crisis Services

Role Overview

• Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
• Provide supervision to program staff (licensed/non-licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
• Provide 24/7 on-call support to MCR team.
• Develop, implement, and update crisis response procedures and safety protocols.
• Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
• Develop & maintain a trauma-informed care environment that adheres to agency overall objectives, standards, mission, & values.
• Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
• Monitor response coverage, response times, and service quality to identity areas of opportunity.
• Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
• Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
• Develop strategy to expand program coverage areas and improve service delivery.
• Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
• Contribute to overall development of policies and standard procedures to meet agency objectives and standards.

Requirements

• Bachelor's degree in Human Service, Psychology, Sociology or related field and/or equivalent work experience
• 3+ years' experience in behavioral health crisis intervention field
• 1+ years' experience in leadership role within behavioral health field
• Experience with Mobile Crisis Response programs
• Completion of Mobile Crisis Responder (MCR) training administered by DBHDS
• Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws
• Valid Driver's License with acceptable driving record and reliable transportation
• Ability to be an agile team player and serve various functions of program demands
• Proficient with Microsoft Office 365 and computer/mobile device functions
• Effective written and verbal communication skills amongst various demographics
• Ability to obtain CPR/First-Aid Certificate and Crisis De-escalation Certificate
• Experience and/or ability to manage and train employees on EHR systems

Benefits

• medical, dental, and vision coverage
• life insurance
• 401k
• PTO including paid holidays
• professional development assistance