Accounts Receivable Supervisor

Role Overview

• Lead and develop a remote, cross-functional accounts receivable team, fostering high performance and accountability.
• Oversee day-to-day AR operations – ensure timely application of payments to customer accounts and prompt issuance of refunds or credits, maintaining accurate records.
• Support the AR Manager in coordinating daily operations, reporting, and process improvements, ensuring all AR activities are executed with accuracy and efficiency.
• Monitor team performance and hold individuals accountable to key metrics (e.g., collection rates, aging receivables, accuracy) through creating and enhancing metrics that are deliverable to upper management and team.
• Manage staffing and workflow to meet all deadlines, including month-end and year-end close processes.
• Handle escalated billing or payment issues with professionalism and sound judgment, resolving discrepancies or customer concerns promptly.
• Provide exceptional service to internal and external customers, addressing inquiries about invoices and payments in a timely, courteous manner.
• Drive continuous improvement in AR processes and tools, incorporating industry best practices and optimizing for efficiency and accuracy.
• Ensure compliance with company accounting policies and any applicable financial regulations, upholding strong internal controls in all AR processes.
• Maintain positive working relationships with other departments (e.g., Accounting, Sales, Finance) to facilitate smooth invoicing and payment workflows.
• Prepare and deliver weekly/monthly AR performance reports (e.g., aging reports, collection status) to management.
• Embrace and support organizational changes in structure, systems, or processes as the company grows and evolves.

Requirements

• 1–3+ years of team leadership experience in accounts receivable, collections, or accounting, preferably in a high-volume environment.
• Strong understanding of accounting principles and accounts receivable practices (e.g., invoicing, reconciliation, credit/refund processes), with a commitment to financial accuracy and compliance.
• Prior experience managing high-volume support or financial operations teams.
• Proven success leading remote employees across different roles/functions.
• Strong communication skills (verbal and written), with effective listening and interpersonal abilities.
• Detail-oriented and analytical, with solid critical thinking, problem-solving, and decision-making skills.
• Proficiency in reporting and data analysis; able to interpret AR metrics and use Excel or similar tools for reporting.
• Experience with accounting or dealer management systems (e.g., CDK or similar DMS software) is highly preferred.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs