Claims Coordinator

Role Overview

• Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths.
• Manage and update claims within the portal.
• Follow up with technicians daily to provide accurate ETAs to customers on open claims.
• Verify pictures and invoicing for accuracy before uploading to the customer via the portal.
• Request voids and rebill claims when documentation is incorrect to ensure proper closure.
• Provide customer quotes as needed for claim resolution.
• Monitor claims cycle time and ensure timely processing.
• Communicate cycle time updates with technicians and managers.
• Maintain accurate records and documentation for all claims.
• Support administrative tasks including data entry, report generation, and system updates.
• Audit claim documentation weekly to ensure compliance with customer and internal standards.
• Maintain organized digital records for all claims, dispatches, and communications for audit readiness.
• Generate weekly and monthly reports on claim volume, cycle time, and resolution rates.
• Identify trends in claim delays or errors and recommend process improvements.
• Liaise with the Keys Inventory and Dispatch teams to ensure alignment on vehicle availability and technician capacity.
• Partner with Customer Service to resolve escalated claims or customer concerns.
• Propose updates to claim workflows or dispatch logic based on recurring issues or feedback.
• Participate in system enhancement discussions (e.g., Aango portal updates or dispatch tech upgrades).
• Train new team members on claim handling procedures and dispatch protocols.
• Create and maintain SOPs for claims processing and dispatch workflows.
• Other Duties as Assigned

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years experience in claims coordination, dispatch, or customer service roles.
• Proficiency in using claims management systems such as Aango and dispatch technology.
• Strong written and verbal communication skills.
• Ability to manage high-volume workload and prioritize tasks effectively.
• Experience working with third-party vendors and technicians.
• Basic understanding of invoicing and documentation standards.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits

• paid time off
• medical
• dental
• vision
• 401k match (50% on the dollar up to 7% of employee contribution)