Greet clients and others entering the waiting room in a manner that is respectful and empathetic.
Determine suitable level of care and schedules evaluation when appropriate and working with clinical lead.
Respond to calls and/or walk-ins for clients seeking services.
Interview clients to obtain information necessary to meet program admission requirements.
Maintain a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made.
Collect all pertinent information regarding service coverage and eligibility.
Verify basic demographic information upon arrival of client.
Schedule, reschedule and cancel appointments as needed, upon client request or provider request.
Complete insurance eligibility approval and obtain initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
Document new and/or updates client demographic and billing information in the computer.
Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
Provide information on referral sources and community resources internal and external to BILH BS.
Monitor visitor access, waiting area and maintain security awareness.
Scan documents, when applicable, into the electronic health record.
Attend all required supervision and meetings.
Maintain tracking requirements for program(s).

High School Diploma or GED required
A minimum of 1 year experience in a related field
Bi-lingual English/Spanish, preferred
Knowledge of billing practices preferred
The ability to multitask and manage time efficiently while having a strong attention to detail is essential.
Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
Excellent customer service skills essential.

Administrative Assistant, Admissions

Key skills