Product Service Engineer
North Carolina, United States of America
Full Time
1 hour ago
$112,710 - $169,060 USD
No H1B
Key skills
Customer Success
About this role
Role Overview
- Develop appropriate procedures and plans to ensure product quality and evaluating results to identify deficiencies.
- Correcting design flaws as needed.
- Provide support to triage and direct issues to appropriate teams.
- Maximize customer uptime by providing quick field improvements.
- Perform quality, reliability, and warranty analyses for the assigned product.
- Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance.
- Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
- Define and coordinate product training plans.
- Coordinate and execute field follow to evaluate NPI quality & reliability and customer acceptance of the new product.
Requirements
- Bachelor’s Degree in an accredited Mechanical, Electrical, or Computer Engineering or Computer Science curriculum.
- 6 Sigma Green Belt experience
- Experience with telematics, site grading technologies, or safety sensing systems
- Product/customer support, quality, or aftermarket related experience
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement