Develop appropriate procedures and plans to ensure product quality and evaluating results to identify deficiencies.
Correcting design flaws as needed.
Provide support to triage and direct issues to appropriate teams.
Maximize customer uptime by providing quick field improvements.
Perform quality, reliability, and warranty analyses for the assigned product.
Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance.
Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
Define and coordinate product training plans.
Coordinate and execute field follow to evaluate NPI quality & reliability and customer acceptance of the new product.
Requirements
Bachelor’s Degree in an accredited Mechanical, Electrical, or Computer Engineering or Computer Science curriculum.
6 Sigma Green Belt experience
Experience with telematics, site grading technologies, or safety sensing systems
Product/customer support, quality, or aftermarket related experience
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*