Product Service Engineer

Role Overview

• Develop appropriate procedures and plans to ensure product quality and evaluating results to identify deficiencies.
• Collaborating with product teams to correct design flaws as needed.
• Provide support to triage and direct issues to appropriate teams.
• Maximize customer uptime by providing quick field improvements.
• Perform quality, reliability, and warranty analyses for the assigned product.
• Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance.
• Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Assist in new customer onboarding and deployment

Requirements

• Degree in Engineering related field
• Proven experience collaborating with engineering teams across development, integration, and validation.
• 6 Sigma Green Belt experience
• Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems
• Product/customer support, quality, or aftermarket related experience
• Mining / Construction Industry experience preferred
• DevOps experience preferred

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement