Responsible to create and drive enterprise self-service, digital product and experience and personalization strategy
Develop business case and enterprise alignment and sign-off on value of key digital and conversational AI experience investments
Leads implementation and execution of an AI-enabled self-service roadmap for the company
Responsible for omni-channel product prioritization to achieve consumer engagement and experience objectives
Liaison with key stakeholders and business leaders for digital experience priorities
Hires, trains, coaches, counsels, and evaluates performance of direct reports

Requires a BA/BS degree in Information Technology, Computer Science or a related field
Minimum of 10 years of leadership experience in Human Centered Design
Experience to design and implement systems, processes to transform consumer experience through integration of multi-channel, omni-channel analytics, product management, product strategy experience or programming environment

Staff VP, Digital Experience and Engagement

Key skills