Provide front-line support as a subject matter expert.
Provide configuration assistance and workflow optimization for enterprise Practice Management and Billing systems.
Support day-to-day operations by making decisions around trending issues.
Manage and troubleshoot tickets.
Support testing and go-lives.
Assist end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams.
Provide Practice Management ticket decisions and execution, escalating when necessary.
Troubleshoot issues as SME for end users.
Monitor trending issues.
Coordinate to onboard new services and locations.
Assist Senior PM Analyst in special projects.
Coordinate with Director Clinical Applications and other analysts as needed.
Test changes made in certification system.
Monitor production site for quality assurance.
Document and log all system changes.
Complete required trainings and mandatory training hours.

3 + years of supervisory experience in similar role required.
Required: Healthcare or Revenue Cycle / Billing / Accounts Receivable experience.
ICD 10 and CPT coding experience required.
Confident, professional demeanor and team player attitude a must
Patient insurance and benefit eligibility required.
Month-end reporting experience required.

Practice Management Analyst I

Key skills