Build, manage CRM and loyalty campaigns, journeys and automations on behalf of the Marketing group
Manage projects with partner departments and teams, including both creative and technical
Develop, document, and execute A/B/x and MAB campaigns for audience and journey optimization across owned channels.
Support Marketing & Courtyard leadership with presentations, evaluations and implementation strategies that support CRM & loyalty growth
Develop and maintain best-in-class business process and project process conventions, while collaborating with CRM leadership on sustained growth frameworks.
Support, analyze, and manage the resolution of critical production application issues, such as our ESP and MMPs
Research and analysis of competitor lifecycle messaging and loyalty programs
Perform other job-related functions as assigned

6+ years of professional marketing experience, including 3+ years in CRM and/or loyalty marketing preferred
Proven ability to lead the delivery of end-to-end user journey experiences, across owned and operated channels on web and mobile
Strong communicator who brings clarity and storytelling to cross-functional forums
Experience working closely with Marketing, Product and Engineering leaders to define and deliver outcomes
Collaborative, constructive communication style that builds trust and elevates CRM capabilities
Expert in best practices in marketing UX, email, web and related creative across responsive Web, iOS & Android
Strong project planning, time management, and collaboration skills

Comprehensive health insurance packages with dependent coverage
401(k) plan with a 4% employer match to help you plan for the future
$100 monthly dogfooding stipend to support trying out our products firsthand
Access to employee wellness programs designed to support your overall well-being
Enjoy the flexibility of a fully remote work environment

CRM Manager

Key skills