Conduct orientation sessions for new employees
Introduce staff to organizational policies, programs, and service expectations
Ensure all onboarding steps are completed for new hires
Support new employees as they transition into their roles
Manage and maintain training modules within the LMS platform
Assign required courses to new employees
Monitor and track staff training completion
Update training materials as program policies evolve
Provide training on housing stabilization services and program expectations
Teach documentation standards and service note requirements
Support staff understanding of Medicaid service documentation
Coordinate training related to client engagement, housing search strategies, and community resource navigation
Coordinate shadowing opportunities for new staff
Support practical learning experiences
Provide coaching to staff during their first 30–60 days
Work closely with supervisors to ensure new staff develop strong service delivery skills
Facilitate periodic staff training sessions
Identify skill gaps and training opportunities
Recommend improvements to training systems and onboarding processes
Support ongoing professional development for staff

Bachelor’s degree in Education, Social Work, Human Services, Healthcare Administration, or related field (preferred)
2–3 years experience in workforce training, onboarding, or staff development
Experience working in human services, healthcare, housing programs, or IDD services
Experience delivering training sessions or facilitating group learning
Strong organizational and communication skills
Comfort using online learning platforms such as LMS systems

Training and Onboarding Coordinator

Key skills