Review and respond to formal leaseholder correspondence, including letters and complaints.
Assist property managers in drafting responses regarding disputes, service charge queries and management issues.
Support preparation of documentation for RTM and FTT matters.
Conduct basic legal and regulatory research related to UK property management.
Prepare professional written responses to solicitors, leaseholders and other parties.
Compile documentation for tribunal cases or potential disputes.
Maintain accurate records of correspondence and legal-related matters.
Work closely with property managers to ensure consistent communication and appropriate handling of contentious matters.
Monitor ongoing disputes and track deadlines.
Assist in preparing summaries and reports for senior management where disputes escalate.

2–3 years’ experience in legal assistant, paralegal, or legal administrative roles.
Experience in property law, leasehold management, or dispute resolution is advantageous.
Strong written communication skills; ability to draft professional correspondence.
Excellent attention to detail and organisational abilities.
Ability to analyse letters and identify key issues.
Strong research skills; ability to summarise information clearly.
Professional and calm when dealing with challenging correspondence.
Proficiency in Microsoft Office (Word, Outlook, Excel).
Ability to work independently in a remote environment.

Legal Assistant

Key skills