Client Support & Resolution: Serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries, troubleshooting issues, and ensuring prompt, accurate resolutions.
Onboarding & KYC Assistance: Guide new and existing clients through onboarding, KYC verification, and compliance steps with clarity and empathy.
Platform Demonstrations: Conduct personalized walkthroughs of our trading platform’s features, empowering clients to trade confidently.
Feedback & Insights: Gather and analyze client feedback to identify pain points, inform product enhancements, and elevate our service standards.
Cross-Functional Liaison: Maintain open communication with cross-functional teams to escalate complex issues and champion client needs.
Market Awareness: Stay informed of competitor offerings and financial market trends to provide informed, value-adding support.
Trust & Relationship Building: Foster long-term client relationships through professionalism, patience, and proactive communication.

Language Proficiency: Proficiency in English & Chinese
C1+ level.
Interpersonal Communication: Advanced ability to engage professionally, build rapport, and convey complex information clearly.
Active Listening & Problem-Solving: Skilled at understanding client and team needs, diagnosing issues, and proposing effective solutions.
Adaptability & Learning Agility: Eagerness to learn and thrive in the fast-moving trading industry, adjusting to changing priorities and processes.
Customer Service Background: Previous experience in customer support or financial services environments.
Trading Enthusiasm: A genuine interest in trading and financial markets to better guide and educate clients.

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you
because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Client Services Specialist, Chinese

Key skills