Client Services Case Manager

Role Overview

• Provides Intake, Assessment, Individual Service plans and ongoing case management for patients living with HIV/AIDS.
• Practices under DPH, HRSA HAB, and BPHC case management standards of care and periodically evaluates and ensures that standards are met.
• Regularly assesses case management services and identifies areas of growth and improvement.
• Coordinates health and social services for clients.
• Evaluates progress toward service plan goals & objectives and ensures eligibility requirements are met and documented.
• Assures that clients are connected to needed community services as well as financial benefits/entitlements.
• Empowers clients for self-advocacy as appropriate.
• Assists in operation of weekly Tuesday food pantry at Daniel Driscoll Neponset Health Center between 7:30 AM and 3:00 PM a minimum of once per month.
• Additional assistance required as needed with priority availability between the hours of 7:30 AM and 9:30 AM.
• Supports food access programs including coordinating meal delivery and tracking food access support services such as grocery store gift cards.
• Actively participates in assigned continuous quality improvement activities for case management program.
• Conducts off-site client social services and health visits when appropriate.
• Establishes & maintains relationships with outside community agencies providing useful services for clients.
• Contributes to the collection and maintenance of demographic and service utilization data for grant and contract requirements as appropriate including monthly reporting.
• Collaborates with medical and other staff to develop and implement patient care plans via multidisciplinary case conferences and individual provider meetings.
• Timely and accurately records necessary and pertinent data in client’s medical record following HHSI policies and procedures.
• Engages patient to help manage appointments and referrals and maintains monthly outreach to patients for engagement.
• Attends monthly department meetings, mandatory and non-mandatory trainings, and conferences.
• Assists clients in accessing core and supportive services of medical transportation, mental health referrals, oral health care and nutrition.
• Participates in annual Part A BPHC Site Visits, and HRSA Site visits and contributes to preparations of audit.

Requirements

• Bachelor’s degree in Social Work, Human Services or related field required
• BLS (Basic Life Support for Healthcare Providers) Certification required
• License in Social Work (LSW) or LADC (License in Alcohol and Drug Counseling) or five years of experience in Case Management may be substituted for the BA/BS degree
• Master’s Degree in Psychology, Human Services, Social Work, Education or closely related field may be substituted for professional experience
• One year of Case Management experience
• Ability to work independently and cooperatively as part of a multidisciplinary team
• Ability to prioritize, organize and schedule busy workdays
• Basic business writing skills
• Basic skills in effectively using Office 365 applications including Word, Excel and Outlook and Teams
• Required to travel to, and provide services in, client's residence as necessary; must be able to travel between Harbor and outside sites in a timely manner
• Bilingual/Bicultural Haitian Creole and/or Spanish highly desired.

Benefits

• Health, Dental, Vision, Life, & Disability insurance
• 403b Savings Plan
• Generous Paid Time Off plus 11 additional Holidays
• Hybrid position