Supporting the Client Success team by assisting with strategic accounts within a Client Success POD.
Ensuring operational excellence and efficiency by handling various administrative tasks and project deliverables.
Serving as a vital support resource during absence of CSD and CSMs.
Facilitating efficient operations, support training initiatives, and creating engaging content for clients and internal stakeholders.
Helping navigate operational challenges and contributing to the overall success of the Client Success team.

Proven experience in a client-focused support role, preferably in SaaS or a related technology field
Strong organisational skills, with the ability to manage multiple priorities and adapt to a dynamic work environment
Demonstrated experience in using Salesforce and reporting tools to monitor account health and performance
Excellent partnership skills, with a focus on collaboration and clear communication
Capable of developing training content and leading engaging sessions for various stakeholders
Strong analytical skills, with a proven ability to derive insights from data and dashboards
Eager to learn from senior team members and develop a thorough understanding of client success strategies
Clear and confident communicator, both written and verbal.
Proven at being comfortable to escalate issues while maintaining accountability for customer communication.
Eager to learn commercial and strategic skills by shadowing CSDs and Senior CSMs.
Demonstrated growth mindset, open to feedback, and committed to continuous improvement.

A flexible holiday plan of up to 40 days per year
£400 a year Wellbeing Allowance
Private Medical Insurance
Allowance for professional development books, E-books, and podcasts
Contributory pension scheme
Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

Client Success Executive

Key skills